A manager calls a staff meeting to obtain input about improving customer satisfaction. Which of the following management approaches is the manager using?

The manager is engaging in a participative management approach by calling a staff meeting to gather input on improving customer satisfaction. This approach emphasizes collaboration and the inclusion of team members in the decision-making process. By seeking feedback from staff, the manager acknowledges their insights and opinions, which can lead to better decision outcomes and increased employee engagement.

In participative management, the belief is that those who are directly involved in the service or product delivery can offer valuable perspectives that contribute to overall organizational improvements. By fostering an environment where employees feel their contributions are valued, the manager not only empowers staff but also enhances customer satisfaction through a more informed and community-oriented approach.